Communication

Many problems we face in our everyday lives can be avoided with better communication. Whether it be with our colleagues or clients, professionals or family, good communication is essential for a better, happier lifestyle.

This course will not only teach you about communicating and overcoming barriers, but also how to ask questions, to listen and even the importance of body language.

Who is the course for?

This course is for everyone in care – we all communicate! You will be taught many techniques that can be learnt, some specific to a care setting to help with better communication.

Aim of the course

Participants will have a greater understanding of different methods of communication and how to understand others better.

What we will cover

  • Verbal and non- verbal communication;
  • Barriers to communication and how to overcome them;
  • How to communicate in difficult situations;
  • Effective communication.

Assessment

The course lasts 4 hours and will involve participant participation, group activity and open discussions in a relaxed learning environment. Upon successful completion of multiple-choice questionnaire, a certificate will be awarded. Our experienced trainers will be on hand to help throughout.

Important Information

This course will enhance the staff member’s knowledge and understanding of communication and is vital training for staff who care and manage people within a care setting, whilst promoting best practise in the work place.

This course links directly to the Care Certificate and Diplomas in Health & Social Care; it can be cross-referenced for evidence towards these awards.

To book a place or to find out when the training sessions are being held, please contact Julie Brown at training@qualityofcare.co.uk or call her on 01902 297872.

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