We formed Quality of Care because we wanted to help care providers establish and run successful care homes that deliver the care their residents need whilst being financially sustainable.

Our sector is in crisis and with no sign of anything getting better – only worse – we decided we wanted to do something about it.

Our vision is to help make this sector work – for it to be a sector in which care homes can thrive and not struggle and in which people will want to build and open new care homes in the knowledge that it has as much chance of being successful as any other business.

Our Mission is to achieve our Vision by helping care providers build their care homes on a strong foundation based on 3 key elements: Financial Strength, People Strength, and Compliance Strength.

Our experience tells us that if your care home is strong in these 3 areas then it can build a great team of loyal people who deliver quality care whilst remaining financially viable.

And what experience is this? Quality of Care is a spin-off of a company that for 20 years has run nursing homes, which care for vulnerable adults with complex mental health needs.

All 3 elements are vital but Financial Strength is the key building block, which is evident by the fact that record numbers of care homes are becoming insolvent.

Lack financial strength and nothing will work and you will struggle.

So, we decided that this is where we would start.

A successful care home must be run like a successful business, which means it needs to be financially strong. This goal must be at the core of your strategy if you are to not only survive, but be able to consistently deliver the quality of care your clients need. (We don’t like or use the term ‘Service Users’.)

We started to deliver seminars on how to set and receive the fees you actually need. Those who attended our seminars benefited greatly but we needed to help more care providers. And so, we are developing an online tool and guidance that will help you calculate, set and receive the fees you really need and not accept the low fees your Local Authorities are willing to pay. Click this link to find out more.

The next thing you must get right is the people you employ – they make all the difference to the successful running of your care home. You need highly trained, competent people.

One of the latest major compliance requirements applies to all businesses and that’s GDPR. We made our homes GDPR compliant and then turned all the documents, processes and procedures and training material into templates for other providers to use and become compliant as quickly and easily as possible. You can find out more about that here.

So far, we have helped several care homes to increase their fees and their compliance and our training team delivers tens of sessions every week. We have successfully put over 100 people through their diploma and currently putting around 70 students through their diploma at the moment.

We have a plan to launch new products and services aimed specifically at helping you as care providers. For example, the latest product is the free How Strong is Your Care Home tool, which will give you a pretty accurate assessment of how strong your care home foundation really is. This is a powerful tool, which will help you strengthen your care home, so go check it out.

I have written reports such as The Secret to Running a Successful Care Home and Improve Your Care Home Rating. I also have a blog which is worth a read, though I say so myself. I don’t write stuff for the sake of it but write posts that I think will benefit you in the running of your home and business.

So, there’s your big picture of who we are and how we can help you. Now, here’s a little about us, the founders, and our Training and Development Manager, Jayne.