You don’t need me to tell you that the social care sector, your sector, is in crisis. You’ve been hearing it for years.
But, the news report I saw this week put how bad things really are, into shocking perspective.
Yesterday, on April Fools Day of all days, as you no doubt know, the National Living Wage (NLW) increased again.
This means your wage bill, which probably amounts to over half your overall costs, will increase by at least 5% and probably more.
Are you ready for this rise? The financial health and stability is dependent on you knowing what to do next.
Today, 12th February 2018, CQC announced that it wants to know that your care home – your business – is financially viable.
This is a new addition to the registration guidance and therefore currently applies to “…new providers submitting a new registration application.”
My immediate reaction was that surely they will extend this to all providers at some point in the future.
Then if you continue reading, you see that CQC goes on to say…
“However, it may also apply to some existing providers seeking to make changes to their registration (for instance for increases in scale) or when we have intelligence that suggests a provider does not have the financial standing to provide the services set out in their Statement of Purpose.”
Aahhh – there you go. It applies to all care homes. So, what does this really mean for you?
It’s a strange question to ask I know. Of course the answer is you are both a care provider and a business owner. But, what enters your head first, care provider or business owner?
What if I asked the question a different way?
What if I asked you what you do? With no choice or reference to care or business, what would come to mind first? Does being a care provider or owning a care home come before owning a business or being a business owner?
What do you instinctively see yourself as?
Ask most and something relating to the care comes back. Their first reaction is almost never to say that they own a business or define what they do in any way using the word “business”.
But how you see yourself can have a huge impact on the success of your care home.
In this post I’ll highlight why this matters and what the effect of how you see yourself can have on the success of your care home.
If you walked away from your care home for a few weeks, would it cope without you?
Would your staff continue to deliver quality care as before? Would care plans be kept up to date? Would relatives be happy that they still had someone (other than you) to discuss their concerns with? Would major incidents and accidents be resolved? Would inspections run as well as if you were present?
Or would cracks start to appear and would plates that you kept spinning, start to crash to the ground?
Unfortunately, crashing plates without their leader on hand is all too common for any business including care homes.
If your care home can’t function without you then it isn’t as strong as it needs to be and doesn’t run as efficiently and effectively as it should.
On top of that the pressure on you to keep those plates spinning will wear you down and is, in the long run, unsustainable.
Fortunately it doesn’t have to be this way and a key part of your leadership and the success of your care home, is in preparing it for the day you can step away and it not break. read more…
Your care home, like any business, needs to flow like a river.
It needs to flow smoothly from one cause-and-effect stage to the next and be carried through each stage by the systems and processes you have set up.
I describe this more in my report, How Strong Is Your Business?
This flow is essentially your care home running smoothly on a day-to-day basis without the need of your intervention.
In this post, I outline, in no particular order, 7 reasons why your care home will be far better and stronger for being systemised.