Meet the Team

Team Bios

Claire Hopkins
Assessor, Trainer

Claire was appointed as an Assessor by Quality of Care in November 2021. Having worked for owner Juliet Briggs previously as part of the Care Team at Perton Manor, she was enthusiastic about the prospect of positively contributing to another field within the company which she was passionate about – Education.

Claire offers daily guidance and support to learners of all ages from age 16+ , adopting a patient, caring and individualised approach to each person she interacts with. She also delivers face to face training to groups of employees who provide care to vulnerable people.

Claire began her career in care 1993, working as a Care Assistant in a large EMI Nursing Home. Having spent time working for a temping agency, Claire has experienced various care environments, looking after individuals requiring support with complex medical conditions, learning disabilities and mental health. She went on to later complete Level 2 and 3 Diplomas in care, showing a depth of knowledge and ability to support individuals with care and compassion.

Claire later developed an interest in training and mentoring staff, wanting to ensure a high standard of care was being given to the individuals that needed support. She put herself through her teaching and assessing qualifications, while continuing to work in the care environment.

Claire has developed well in her role as an assessor and trainer, establishing a good and mutually trusting relationship with her learners. She is now looking forward to developing her knowledge and skills even further.

Scott Stevens
Assessor, Trainer

Scott began working for Quality of Care in March 2023 as a Trainer Assessor.

The responsibilities that come with the role of Trainer and Assessor require Scott to establish trusting relationships with learners, building strong rapport and maintaining a good understanding of the learning and support requirements of each individual person. Daily, Scott is responsible for delivering training to staff working within the Social Care sector, as well as assessing the work of learners, which has been submitted for various accredited qualifications including Diplomas Levels 2 to 5, and Functional Skills in English and Maths.

Scott has an extensive background in the healthcare environment, beginning as a school leaver on a Youth Training Scheme placement at Stafford District Hospital, being offered a permanent role as a Health & Social Care worker following successful completion of the scheme in 1992.

In 2000, Scott began studying for his Teaching & Assessing qualification and once attained, secured a position at Solihull College where he was responsible for overseeing apprenticeships within the department.

In 2005 Scott attained a further qualification in Level 4 Care Management, eventually moving out of the teaching field and into Home Management within the private sector. Over the next 10 years that followed, he managed two 40 bedded Care Homes.

Scott eventually returned to teaching and assessing in Health & Social Care, in 2015. He has gained a wealth of knowledge and experience within this area and qualifications including level 2 & 3 Health & Social Care, Level 4 Care Management, A1 & A2 assessor qualification and 7306 part 1 & 2 teaching qualification.

Daniel Keay
Trainer

Daniel joined Quality of Care as a Trainer in November 2024. His primary responsibility is to deliver face to face initial training, inductions and regular refreshers to people working within the Social Care sector. The sessions he delivers are interactive, with learners being given opportunities to demonstrate their current knowledge and skills, and participate in various topic related workshops.

Daniel has worked within the healthcare sector for over 10 years, in various roles including Senior Care and physiotherapy assistance. His first experience of training was with the Fire Brigade’s youth service, where he directed fire drills and mentored new recruits.

He particularly enjoys teaching Moving and Handling, Fire Safety, Data Security and Basic Life Support/First aid, and always endeavours to keep his learners engaged and stimulated, especially during any less ‘practical’ topics whereby learners can commonly lose focus.

Outside of work, Daniel competes in Light Saber Combat, ranked 8th in the UK and enjoys graphic design, video editing, 3D printing and electronics work.

He is looking forward to developing further in his role and taking advantage of any future opportunities which may arise.